Think of a great company and what makes it great. You may not be a customer but you understand what makes it work: commitment to its people, commitment to its customers and a culture that sustains and nurtures both.

In essence these great companies make a promise and ensure everyone connected with that promise knows their role in keeping it.

Face Value works to help you better understand the range of connections between your company, your customers and your people.

We employ a range of research, communications and training programmes that help you develop employees who stay, customers who return, and improved business performance.